We want you to be happy with your purchase, so if you are not delighted, simply write to us at hello@pushplinen.com and we will get in touch within 24 hours.
PushpLinen values customer satisfaction and firmly believes in delivering quality-checked products.
At Pushplinen, we specialize in creating custom-made products designed to your exact specifications. Due to the personalized nature of our offerings, all sales are final at the time of purchase. We begin sourcing materials and production immediately upon receiving your order to ensure your product is crafted precisely to your requirements and delivered promptly.
While we regret that we cannot accommodate returns on custom orders, we're committed to addressing any concerns. If you have any issues with your purchase, please contact our customer service team within 24 hours of receiving your item. We'll work diligently to find appropriate solutions whenever possible. To help you make informed decisions, we offer fabric swatches for preview before placing your order, allowing you to assess color, texture, and pattern accuracy.
You can return the product by emailing us at hello@pushplinen.com. We will require the Order ID and product photo.
Return shipping costs will be borne by the customer.
We will refund 100% provided we receive the item back in original packaging and saleable condition.
The refund will take within a week to show in your account.
We’ll send an email once the item(s) have been received and your refund has been processed.
You can email us at hello@pushplinen.com for replacing your order.
The replacement process will be initiated after we receive the item back. If the item is in original packaging and sellable condition, we send the replacement immediately at your requested address.
You can email us at hello@pushplinen.com for exchanging your order for a different color.
However, all colors are priced differently. Once the difference is settled through online payment and the item is sent to our facility in sellable condition, the replacement process will be initiated.
Return shipping costs will be borne by the customer.
You can email us at hello@pushplinen.com for exchanging your order in a different size.
However, all sizes are priced differently. Once the difference is settled through online payment and the item is sent to our facility in sellable condition, the replacement process will be initiated.
Return shipping costs will be borne by the customer.
We understand that sometimes you will want to cancel the order.
Once the order is shipped, we cannot cancel the order.
If the order is not shipped, you can cancel the order by sharing your Order ID at hello@pushplinen.com.
You can share your request at hello@pushplinen.com and our customer support will assist you within 24 hours.
Once the product is shipped, we cannot amend the order. In this case, you can email us.
Once the product is returned and received in our facility in sellable condition, we will refund the order.
Return shipping costs will be borne by the customer.
